- Llucmajor, Islas Baleares/Illes Balears (España)
- Presencial
- Salario: 26.000€ - 27.000€ Bruto/año
- Experiencia mínima: al menos 1 año
- Tipo de contrato: de duración determinada, jornada completa
Requisitos
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Estudios mínimos
Ciclo Formativo Grado Superior - Hostelería y Turismo
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Experiencia mínima
Al menos 1 año
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Idiomas requeridos
- Inglés - Nivel Avanzado
- Español - Nivel Avanzado
-
Conocimientos necesarios
- Ópera
- Microsoft Office
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Requisitos mínimos
Carnet de Coche
Descripción
Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
· Handle guest check-in and checkout efficiently and in a professional manner, following the company procedures.
· Hand over any relevant information with the relevant departments or shifts, using the right ways of communication.
· Read the memo board, to keep updated on all current information.
· Always use the correct telephone etiquette.
· Perform Courtesy Visits to ensure the highest level of satisfaction of our Owners and Guests.
· Develop a thorough knowledge of resort property, resort staff, resort services and the hours of operation.
· Maintain a high standard of personal hygiene and wear proper uniform at all times.
· Ensure the cleanliness and neatness of the Front Desk and office.
· Understand the resort fire and safety procedures.
· Handle guest complaints in a professional and hospitable manner.
· Report any unusual occurrences to the MOD, Front Desk Manager or General Manager.
· Adhere to all company policies and procedures.
· Have a basic knowledge of resort rates, vouchers and discounts, as well as basic knowledge of Marsha reservation system.
· On a daily complete the credit check according to the company procedure.
· On a daily basis ensure a correct cashier closing, following accounting guidelines and procedures.
· Responsible for answering calls, recording guest requests, and then pursuing the issue to a resolution.
· Ensure that all customer complaints are recorded in the Guest Response Program in a timely and professional manner. Must coordinate the response to guest issues and then follow-up with the guest to ensure satisfaction with the result.
· Have knowledge of the local area and the resort, resort staff, and resort services, including the hours of operation for all departments involved and in the surrounding areas; has a thorough knowledge of guestrooms including: locations, views, amenities, features, types, etc.
· Is a resort ambassador by promoting the resort outlets.
· Understands various payment options and procedures, knows how to read a reservation in Opera and Marsha.
· Handle all emergencies according to established procedures.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.